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Terms of Service — Vaastu Vedak

Effective date: 15 October 2025 — Last modified: .
These Terms govern your access to and use of vaastuvedak.in and related services (the “Site”, “Platform” or “Services”). Please read carefully.

1. Scope & Acceptance

By visiting, accessing, using or booking services via Vaastu Vedak (the “Site”), you accept and agree to be bound by these Terms of Service (the “Terms”), and any policies referenced herein (including our Privacy Policy). If you do not agree with any part of the Terms, do not use the Site or Services.

If you are using the Site on behalf of an organisation, you represent that you have authority to bind that organisation to these Terms.

2. Our Services

Vaastu Vedak provides Vastu consultancy, design alignment, on-site assessments, 2D/3D elevation rendering, structural alignment advice and related services (collectively “Consultancy Services”). We act as a platform to display consultant availability, accept bookings, and manage client communications.

  • Consultancy may include recommendations, plans, drawings, and non-binding guidance.
  • Deliverables, scope, timelines, and fees for each engagement are agreed in each booking/contract or subsequent proposal from Vaastu Vedak or the assigned consultant.
  • Consultants are independent professionals; unless explicitly stated, Vaastu Vedak is a facilitator and not the practicing consultant.

3. Bookings, Preview & Confirmation

Bookings are initiated through our booking flow. The process is a two-step flow: Preview and Confirm.

  1. Preview step: When you submit booking details, we return a preview containing the effective address/phone and proposed schedule. The preview is informational and does not create any contractual obligation.
  2. Confirmation step: You must explicitly confirm (e.g. selecting confirm=true in the UI or clicking "Confirm & book") for the booking to be created and persisted in our system. Only confirmed bookings are stored and actionable.
  3. If required information (address, phone, or other data) is missing, the API and UI will request it and will not persist the booking until confirmed with required fields present.
  4. Booking IDs will be issued for confirmed bookings and communicated to you by the Site or email/WhatsApp contact details you provided.
  5. Vaastu Vedak will make reasonable efforts to check consultant availability but cannot guarantee consultant attendance — final confirmations are subject to consultant acceptance or administrative confirmation.

If you create multiple bookings for the same consultant/time-slot, our system may block duplicates or notify you; please review booking previews carefully before confirming.

4. Fees & Payments

Fees, payment schedules, taxes and refunds (if any) are governed by the specific service page, booking confirmation email, or a separate service agreement. General rules:

  • Unless stated otherwise, payments will be collected via the payment methods available on the Site (online gateway, bank transfer, or other options). You are responsible for payment information accuracy.
  • Applicable taxes and duties are additional and are your responsibility unless explicitly stated otherwise.
  • For paid bookings, failure to pay may result in cancellation or deferral of services. Where refunds are permitted, they will be processed per the booking/cancellation policy below.

5. Cancellations, Rescheduling & Refunds

Cancellation and rescheduling policies depend on the service and consultant. In general:

  • If you cancel a confirmed on-site booking, you must provide as much notice as possible. Specific notice periods (e.g., 24–72 hours) are indicated on the booking confirmation or the service terms.
  • Vaastu Vedak or the consultant may need to cancel or reschedule due to unforeseen events (travel disruption, health emergencies, force majeure). If we cancel, we will attempt to provide alternative dates or a refund where appropriate.
  • Refunds (if applicable) will be processed within a commercially reasonable timeframe and may be subject to administrative fees if specified at time of booking.

6. Your Responsibilities

When using the Site and the Services you agree to:

  • Provide accurate, current and complete information when creating an account, booking a service, or communicating with consultants; keep that information updated.
  • Comply with all applicable laws and obtain any permissions or approvals necessary for on-site visits (e.g., building access, owner consent).
  • Be mindful that Vastu recommendations are advisory in nature — you are responsible for the way recommendations are implemented and for hiring licensed contractors for construction or structural work.
  • Respect the privacy and dignity of consultants and sites visited; follow safety instructions and do not request or pressure consultants to perform work outside their expertise or the agreed scope.

7. Intellectual Property

All content on the Site (text, images, layout, CSS, code, designs and trademarks) is either owned by Vaastu Vedak or used with permission. Subject to these Terms, Vaastu Vedak grants you a limited, non-exclusive, non-transferable license to access and use the Site for personal or business purposes related to the Services.

You may receive deliverables (plans, drawings, reports) produced for you by a consultant; those deliverables remain subject to the terms agreed in the consultant engagement (which may include license terms or restrictions on reuse).

8. Privacy & Data

Our Privacy Policy (available at /privacy-policy.php) explains how we collect, use and protect personal data. By using the Site you consent to those practices and the storage and transfer of your data as necessary for providing the Services (including sending booking confirmations, WhatsApp messages, or emails).

If you sign-in using third-party providers (e.g., Google), the information shared by that provider is subject to that provider's terms in addition to our Privacy Policy.

9. Warranties & Liability

No professional warranty: Consultancy Services and recommendations provided by Vaastu Vedak or assigned consultants are advisory — they do not guarantee specific results. Clients should take professional/engineering advice for structural or regulatory matters.

Limitation of liability: To the fullest extent permitted by law, Vaastu Vedak and its affiliates, officers, employees and agents are not liable for any indirect, incidental, special, consequential or punitive damages, or loss of profits, revenue, data or goodwill arising out of or in connection with your use of the Site or the Services, whether based on warranty, contract, tort (including negligence), strict liability, or any other legal theory, even if Vaastu Vedak has been informed of the possibility of such damages.

Aggregate liability: Where liability cannot be excluded by law, Vaastu Vedak’s aggregate liability arising from or related to these Terms will not exceed the total fees paid by you for the specific service that gave rise to the claim in the preceding 6 months, or INR 10,000 (ten thousand) — whichever is higher.

10. Third-party links & Tools

The Site may contain links to third-party websites, plug-ins or tools. Vaastu Vedak does not control these third parties and is not responsible for their content or practices. Your interactions with third parties are between you and that third party and you should review their terms and privacy policies before using them.

11. Suspension & Termination

Vaastu Vedak may suspend or terminate your access to the Site or Services if you breach these Terms, engage in fraudulent activity, or for any other legitimate reason (including security or legal concerns). Termination does not relieve you of obligations that have accrued prior to termination (e.g., outstanding payments).

12. Governing Law & Disputes

These Terms will be governed by and construed in accordance with the laws of India, without regard to conflict-of-law rules. Any dispute arising out of or relating to these Terms, the Site, or Services shall first be referred to informal negotiation between the parties. If unresolved within 30 days, the dispute may be submitted to a mutually agreed mediation. If the dispute still cannot be resolved, the parties agree to submit to the exclusive jurisdiction of the courts located in Pune, Maharashtra, India, unless otherwise agreed in writing.

13. Changes to Terms

We may update these Terms from time to time. Material changes will be communicated by posting an updated version on the Site with a new "Last modified" date and, where appropriate, by email or in-app notice. Continued use of the Site after changes indicates your acceptance of the updated Terms.

14. Contact

If you have questions about these Terms, the Services, or need assistance, contact us:

  • Email: help@vaastuvedak.in
  • Phone / WhatsApp: +91 74707 26731
  • Address: Vaastu Vedak — [Registered Office / Postal Address as applicable]